Terms & Conditions

Services and Prices
Shaman Village defines the services offered and their prices in accordance with the terms listed here. All prices provided include the current VAT as required by Finnish tax law.

Shaman Village reserves the right to:

Adjust prices due to unforeseen costs (such as fuel, raw material costs, etc.)

Modify schedules or service content due to factors like weather conditions

Language of Service
Bookings made with Shaman Village are valid once a booking confirmation has been sent to the customer. Payment options for services are displayed on our website, or alternatively, daily tickets to Shaman Village can be purchased on-site.

Cancellation Policy

For consumer customers: Day Ticket and Aurora Ticket

You (excluding business customers) have the right to return unused tickets within 14 days of receipt and get a full refund. To cancel, please send an email to info@shamanvillage.com.
Shaman Village will refund the paid amount within 30 days of your cancellation. The refund will be made using the same payment method used for the original transaction. If paid by card, the refund will be made to the same card.

Pre-purchased tickets are non-refundable.

Changes
All changes to reserved services must be made in writing during office hours (10 AM to 4 PM) by emailing info@shamanvillage.com or calling +358 40 551 8600.

Service Provider Responsibility
Shaman Village conducts its activities following proper safety plans and health and safety standards as required by Finnish laws and regulations.

Liability
Shaman Village is liable only for personal injury or material damage caused during the service due to an accident resulting from faulty equipment or negligence by the service provider, its staff, or subcontractors. Shaman Village is not responsible for damages or injuries covered by the participant’s travel insurance.

We recommend that customers obtain travel insurance for unexpected situations. Service users are responsible for fully compensating any damage caused to the premises or its property. Parents are responsible for the actions of minors. We suggest obtaining personal travel insurance for individual coverage.

Force Majeure
Neither party is liable for any failure, damage, or loss caused by force majeure or any similar situation (including, but not limited to, war, strikes, weather, lack of snow, etc.). If either party encounters force majeure, they must promptly inform the other party in writing and provide updates on the situation as it continues. Both parties will take reasonable steps to minimize the impact of force majeure on fulfilling their contractual obligations.

Governing Law and Jurisdiction
These terms are governed by and interpreted in accordance with Finnish law. Finnish courts have exclusive jurisdiction to resolve any disputes, disagreements, or claims arising from these terms. The first court of jurisdiction is the District Court of Lapland in Rovaniemi. Shaman Village reserves the right to change terms and prices. All prices include VAT.

Contact Information
Email: info@shamanvillage.com
Phone: +358 40 551 8600
Address: Yli-nikkiläntie 46, 96100 Rovaniemi, Finland

Orders
Orders are made by selecting products from our online store and adding them to the shopping cart. Orders are confirmed by using the checkout function to complete the payment. By confirming the order, you accept these terms, product prices, and delivery fees. A confirmation email will be sent if an email address is provided. The confirmation will list the ordered products and a price breakdown.